Inventory Tracking

Note:This feature is not available on every Ecommerce tier plan. If the feature is not available for your plan, you will see the corresponding notification.

You can specify the Stock quantity of every product in your Online store. Once the quantity of a certain product reaches zero, this product will receive an Out of Stock label and become unavailable for purchase. 

Enabling Stock Control

When you add a new product to your Online store, they have an unlimited quantity by default. However, you may need to track the products' Stock levels. Turning on Stock tracking will let you know how many units of a product you have available for sale and when it’s time to Re-Stock.

To enable Stock tracking you should specify how many units of each product you have in Stock. Once the product’s Stock reaches zero, it is labeled as “Out of Stock” and can’t be added to a user’s cart. 

If you change the payment status of an order from Awaiting Payment/Paid to Cancelled/Refunded, the quantity of the products from that order will be automatically returned to their Stock.

Here is how you can set quantity in Stock for a product:

  1. From my Store management, go to Catalog → Products.
  2. Open the product you want to edit.
  3. Find the Stock Control block on the right:

4. Click on Manage.

5. Enter the number of items you have in Stock:

6. Specify the product quantity at which you want to receive low-Stock notifications:

7. Save the changes.

You can also track the Stock levels of a product by its options like color and size (example: a Yellow XL). To track a product’s Stock by size, color, etc., you will need to create variations for your available product options and specify the SKU and Stock quantity for each variation.

Hiding Out of Stock Products

The system marks products with a zero quantity as “Out of Stock” and hides the “Buy Now” and “Add to Cart” buttons for the sold-out products so they can’t be ordered:

You can choose whether to display or hide out-of-Stock products in your Online storefront. To hide out of Stock products  go to Settings → General → Cart & Checkout:

Uncheck the box next to Stock availability labels (and Number of items in Stock if you also wish to hide that information).

Low Stock Notifications

When it’s time to replenish a product’s Stock, you can opt into receiving an automated message informing you that a product’s Stock has reached a certain limit.

Simply enter the low Stock value at which you would like to receive a notification, and the Online store will automatically send you an email when your product reaches limit.

To specify the low Stock level for a product for which you want to be notified:

  1. From my Store management, go to Catalog → Products.
  2. Open the product you want to edit.
  3. Scroll to the Stock Control block.
  4. Click on Manage:

6. Save the changes.

The low Stock notifications will be sent to the email address that you specified in your Editor admin, go to  Settings → Mail:

Displaying Stock Status and Quantity On the Storefront

On product pages in your store, you can display the “in stock” status, products’ actual in-stock quantity, and a quantity field that allows customers to enter how many units of an item they want to add to cart.

Displaying the "In stock" Label and Product Quantity

By default, the “In stock” label is displayed for all the products in your store: for the ones with unlimited stock and for the ones with enabled stock control. If you’re using stock control, your product pages can also show information about the current stock levels.

You can hide this information from the product pages if you want (for example, if you sell services).

To show/hide the “In stock” label and quantity:

  1. From my Store management, go to Design.
  2. Scroll down to the Sidebar section and find the "Add to Bag" button menu:

3. Check or uncheck the box next to Stock availability labels (and next to Number of items in stock if you also wish to show/hide that information).

Displaying a quantity field on product pages

If your customers tend to order many units of the same product, or you offer quantity discounts, you can add a quantity box to your product pages.

To show/hide the quantity field:

  1. From my Store management, go to Design.
  2. Scroll down to the Sidebar section.
  3. Find the “Add to Bag” button menu.
  4. Check or uncheck the box next to Product quantity: