Refunds

You can give a customer a full or partial refund for an order. To actually refund the payment, you will need to log in to the merchant account of the payment processor you use in your store and issue a refund from there.

Note: If you issue a refund in PayPal, Stripe, or PagSeguro, your store will automatically know about it and will set the Refunded status for the respective order.

To mark an order as refunded in your store:

1. Go to My Sales → Orders.
2. Find the order that was refunded.
3. Click on the payment status and select Refunded or Partially Refunded. The customer will receive a notification about the changed order status in their inbox:

Note: When you mark an order as Refunded, purchased items will be automatically restocked. When you mark an order as Partially refunded, the stock of the purchased products will not change. In both cases, an actual payment reversal should be processed in your payment processor account.