Admin Notifications

Admin Notifications are emails sent to the store owner automatically when a new Order is placed and when products get low in Stock. The store owner receives copies of all Email Notifications that are sent to customers.

Select what email address you want to use for Admin Notifications, and add your partners or staff email addresses so they can receive Admin emails. Email Notifications are managed in your Settings, go to Settings → Notifications.

Enabling or Disabling Admin Notifications

To enable or disable Admin Email Notifications:

  1. From my Configuration, go to Settings → Notifications.
  2. Find the “Admin Notifications” section.
  3. Click on the toggle near the notification to enable or disable it:

Admin Notifications can be re-enabled at any time.

Receiving a Copy of Customer Email Notifications

After you create an Ecwid store, you will receive a copy of all customer emails by default. That way, you can check how notifications look in your clients’ inboxes. You can disable or re-enable receiving customer emails copy at any time.

To stop receiving a copy of customer notifications:

  1. From Store management, go to Settings → Notifications.
  2. Scroll down to the Admin notifications section.
  3. Turn off the toggle near the Receive copy of all customer notifications.

To start receiving a copy of customer email notifications again, turn on the toggle.

Changing an Email Address for Admin Notifications

After you create an account, your login email will automatically be set as the email address for Admin Notifications, however, you can choose to have Admin Notification emails sent to any email address.

To change the email address for store Admin Notifications:

  1. From the Configuration, go to Settings → Notifications.
  2. Scroll down to the Admin notifications section.
  3. Click Edit next to Admin email addresses.
  4. Specify the email you want to receive your admin notifications at.
  5. Click Save.

Once you make this change, all new store Admin Notifications will be sent to the email address you specified.

Adding a Recipient for New Order Notifications

Select several email addresses to receive Admin Notifications. For example, there is a possibility to add the emails of your employees who pack Orders so that they know about new Orders immediately.

  1. From the Store management, go to Settings → Notifications.
  2. Scroll down to the Admin notifications settings section.
  3. Click Edit next to Admin email addresses.
  4. Click + Add email address.
  5. In the opened field, type in the email that should receive store admin notifications.
  6. (optional) Repeat the process to add multiple email addresses.
  7. Click Save.

New Admin Email Notifications will immediately be sent to the added email addresses.

Setting Low Stock Email Notifications

Note: This feature is not available on every Ecommerce tier plan. If the feature is not available for your plan, you will see the corresponding notification.

In Order to get Low Stock Notifications, you should set up a Low Stock limit in your catalog. When a product's Stock reaches this limit, you will receive an Email Notification informing you that your Stock is low.

To set a Low Stock limit for a product:

  1. From the Store management, go to Catalog → Products.
  2. Open the product you want to track the Stock of.
  3. In the right panel, click Manage under the Stock Control block:

4. Enter the quantity at which you want to receive a Low Stock Notification for this product:

Using this screenshot as our example, the store owner would get a Low Stock Notification, when there are three items remaining in Stock.