Customer Notifications

Customer Notifications are email messages that customers automatically receive from your store after they have successfully placed an Order, you have changed their Order status, the digital files they bought are ready to be downloaded, etc.

To manage customer email notifications in your Configuration, go to Settings → Mail: here you choose which Customer Notifications you want to send and which ones you want to disable.

Set the store name and email address that customers will see when they receive emails from your store, upload a logo, etc. 

You can manage what emails to send on theSettings → Notificationspage: choose what notifications to send and disable those you don’t need.For example, if you change Order statuses in the control panel to keep track of Order processing for yourself and don’t want the customers to see these updates just disable “Order status changed” notifications and keep only “Order shipped.”

To enable or disable Customer Notifications:

  1. From Store management, go to Settings → Notifications.
  2. In the Customer order notifications section, click on the toggle near the notification you want to enable or disable:

Customer Notifications can be re-enabled at any time.

Changing the Sender's Name

When customers receive email notifications from your store, they will see your store name as the sender's name. As for the sender's email, buyers will see a standard email address for sending emails.

You can change the sender's name to help customers identify you.

To change the sender's name for your customer notifications:

  1. From Store management, go to Settings → Notifications.
  2. Scroll down to the Sender’s name section.
  3. Click Edit.
  4. Enter the name that you want customers to see when they receive your emails.
  5. Save the changes.

Adding a Logo to Emails

You can add your company's logo to the email notifications. A logo can help personalize your emails and build your own brand.

To upload or change a logo in your mail notifications:

  1. From Store management, go to Settings → Notifications.
  2. Scroll down to the Logo section.
  3. Click Upload Logo (or Change Logo).
  4. Upload your store logo. The changes will be autosaved.

Now the logo will appear in all customer notifications. It will be displayed in the top right corner of an email:

Changing Company Info in Emails

Company info includes store name and email, its physical address and phone number, a link to your store website, and links to your social media accounts. This information is taken from your store settings. It is displayed at the bottom of your email notifications:

To change or update the company info displayed in emails:

  1. From Store management, go to Settings → General → Store Profile.
  2. Change information about your store’s name, address, phone, or social media in the corresponding fields.
  3. Save the changes.

After you save the changes, the updated info will be displayed in all customer notifications.