Getting Paid

Online Payment Methods

With online payment methods, shop owners can accept credit/debit cards or other forms of payment. 

Over 50 third-party payment systems are integrated to process your transactions. See what payment systems are available for your geographic location from the Payment page. 

To accept payments online, a merchant account is required with a payment processor from our supported payment processors.

All transactions are processed by third-party payment providers who have their own rules and may charge extra fees. Be sure to check these details with your preferred payment processor when setting up a payment method.

To add an online payment method in your store:

  1. Go to Payment.
  2. Scroll to Add new payment methods.
  3. Choose a payment system from the recommended payment options or scroll to the More options to accept online payments block and select a payment system from the Choose Payment Method dropdown.
  4. Fill out the fields with the details from your account with that payment processor.
  5. Enter the display name for this payment method at checkout:

6. Keep the Show at checkout setting as Enabled to offer this payment method at checkout.

7. (optional) Add payment instructions for this payment method at checkout:

Offline Payment Methods

To add an offline payment method in your store:

  1. Go to Payment.
  2. Click +Add Manual Payment Method.
  3. Enter the display name for this payment method at checkout.
  4. Add payment instructions shown for this payment method at checkout.
  5. Save the changes.

When to Ship an Order

Paid order status means that a customer selected an online payment option and the third-party provider processed the payment. 

Awaiting payment order status can mean one of two things:

  1. A customer selected an offline payment and you need to contact them to arrange payment.
  2. A customer’s online payment was not processed. Usually, the reason why it happened is shown in order details. To check them, go to the Store management → My Sales → Orders click on the order to see its details. If it’s still unclear what caused the issue, contact your payment provider who processed the transaction or reach out to our support team.

Check what payment method has been used for an order by viewing that order’s details in Store management → My Sales → Orders:

Sometimes the display name of a payment method can be generic, like “Credit or debit card”. To check what payment processor stands behind a payment method, in Store management go to the Payments page and find that payment method in the list.

Where is the Money?

When customers pay online, the transactions are processed by third-party payment providers (e.g., PayPal, Square). The funds are deposited to your account with the payment provider and you can withdraw these funds using the methods offered by the payment provider.